31 lines
1.9 KiB
Go
31 lines
1.9 KiB
Go
package entity
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import (
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"time"
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"gitea.com/red-future/common/beans"
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)
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const DataStatisticsCollection = "data_statistics"
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// DataStatistics 数据统计实体 (用于存储每天/每位客服的汇总数据)
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type DataStatistics struct {
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beans.MongoBaseDO `bson:",inline"` // 嵌入基础字段：Id, Creator, CreatedAt, Updater, UpdatedAt, TenantId, IsDeleted
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Date *time.Time `bson:"date" json:"date"` // 统计日期 (格式: YYYY-MM-DD)
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AccountName string `bson:"accountName" json:"accountName"` // 客服账号名称
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CustomerServiceName string `bson:"customerServiceName" json:"customerServiceName"` // 客服名称
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CustomerServicePlatform string `bson:"customerServicePlatform" json:"customerServicePlatform"` // 客服平台
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// 以下字段由 Data 表中的 bool 字段累加统计得出
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InboundCount int `bson:"inboundCount" json:"inboundCount"` // 进线人数 (汇总 IsInbound)
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ActiveCount int `bson:"activeCount" json:"activeCount"` // 开口人数 (汇总 IsActive)
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ServedCount int `bson:"servedCount" json:"servedCount"` // 接待人数 (汇总 IsServed)
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ContactCardSentCount int `bson:"contactCardSentCount" json:"contactCardSentCount"` // 留资卡发送数量 (汇总 HasSentContactCard)
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NameCardSentCount int `bson:"nameCardSentCount" json:"nameCardSentCount"` // 名片发送数量 (汇总 HasSentNameCard)
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LeftContactInfoCount int `bson:"leftContactInfoCount" json:"leftContactInfoCount"` // 留资人数 (汇总 HasLeftContactInfo)
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ResponseRate30s float64 `bson:"responseRate30s" json:"responseRate30s"` // 30秒响应率
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ResponseRate60s float64 `bson:"responseRate60s" json:"responseRate60s"` // 60秒响应率
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ResponseRate360s float64 `bson:"responseRate360s" json:"responseRate360s"` // 360秒响应率
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}
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