package service

import (
	"context"
	"customer-server/consts/account"
	"customer-server/consts/public"
	"customer-server/consts/scriptedSpeech"
	"customer-server/dao"
	"customer-server/model/dto"
	"customer-server/model/entity"
	"encoding/json"
	"fmt"
	"slices"
	"strings"
	"time"

	"gitea.com/red-future/common/beans"
	"gitea.com/red-future/common/http"
	"gitea.com/red-future/common/jaeger"
	"gitea.com/red-future/common/utils"
	gmq "github.com/bjang03/gmq/core/gmq"
	"github.com/bjang03/gmq/mq"
	"github.com/bjang03/gmq/types"
	"github.com/gogf/gf/v2/encoding/gjson"
	"github.com/gogf/gf/v2/frame/g"
	"github.com/gogf/gf/v2/util/gconv"
)

var SessionToolService = new(sessionToolService)

type sessionToolService struct{}

func (s *sessionToolService) PushOpeningRemark(ctx context.Context, userId string, accountInfo *dto.AccountVO, headers map[string]string) (content string, err error) {
	content = ""
	var sceneType = scriptedSpeech.SceneTypeOpeningRemark
	var key = fmt.Sprintf("account:%s:%s:%s", accountInfo.AccountCode, account.GetDescByCode(accountInfo.Platform), userId)
	get, err := g.Redis().Get(ctx, key)
	if err != nil {
		return
	}
	if g.IsEmpty(get) {
		// 构建开场白内容
		if len(accountInfo.DatasetIds) > 1 {
			var datasetInfo *dto.RagListDatasetRes
			datasetInfo, err = SessionToolService.GetDatasetInfo(ctx, accountInfo.DatasetIds, headers)
			if err != nil {
				return
			}
			if g.IsEmpty(datasetInfo) {
				err = fmt.Errorf("数据集不存在")
				return
			}
			var datasetDescriptions []string
			for _, dataset := range datasetInfo.List {
				datasetDescriptions = append(datasetDescriptions, dataset.Name)
			}
			content = SessionToolService.BuildMenuContent(accountInfo.Greeting, datasetDescriptions, len(accountInfo.DatasetIds))
		} else {
			content = SessionToolService.BuildMenuContent(accountInfo.Greeting, accountInfo.KeywordOption, len(accountInfo.DatasetIds))
		}
		err = s.pushDelayMsg(ctx, key, sceneType.Code(), sceneType.Desc(), accountInfo.DatasetIds)
		if err != nil {
			return
		}
	}
	return
}

func (s *sessionToolService) PushDialog(ctx context.Context, userId string, questionContent string, accountInfo *dto.AccountVO, headers map[string]string) (content string, err error) {
	sceneType := scriptedSpeech.SceneTypeDialog
	// 删除延迟消息
	//err = s.DeleteDelayMsg(ctx)
	//if err != nil {
	//	return nil, err
	//}
	content = ""
	var key = fmt.Sprintf("account:%s:%s:%s", accountInfo.AccountCode, account.GetDescByCode(accountInfo.Platform), userId)
	get, err := g.Redis().Get(ctx, key)
	if err != nil {
		return
	}
	if !g.IsEmpty(get) {
		// 获取用户对话上下文
		var history []*dto.Message
		history, err = SessionToolService.GetUserHistory(ctx, userId)
		if err != nil {
			err = fmt.Errorf("获取用户对话上下文失败: %w", err)
			return
		}

		// 获取用户对话记录
		var accountUserDialog *entity.AccountUserDialog
		accountUserDialog, err = dao.AccountUserDialog.Get(ctx, &dto.GetAccountUserDialogReq{
			AccountId: accountInfo.Id,
			UserId:    userId,
		})
		if err != nil {
			err = fmt.Errorf("获取用户对话记录失败: %w", err)
			return
		}
		if g.IsEmpty(accountUserDialog.Id) {
			// 保存用户对话记录
			if _, err = dao.AccountUserDialog.Insert(ctx, &dto.AddAccountUserDialogReq{
				AccountId:   accountInfo.Id,
				UserId:      userId,
				DialogCount: 1,
			}); err != nil {
				err = fmt.Errorf("保存用户对话记录失败: %w", err)
				return
			}
		} else {
			if accountUserDialog.DialogCount >= g.Cfg().MustGet(ctx, "card.triggerCount").Int64() {
				// TODO 替换为实际卡片发送逻辑
				content = "请加一下卡片的联系方式,进行更专业的咨询"
				sceneType = scriptedSpeech.SceneTypeCardSend
				if _, err = SessionToolService.ClearUserHistory(ctx, userId); err != nil {
					err = fmt.Errorf("清除用户对话上下文失败: %w", err)
					return
				}
			} else {
				// 更新用户对话记录
				if _, err = dao.AccountUserDialog.Update(ctx, &dto.UpdateAccountUserDialogReq{
					Id:          accountUserDialog.Id,
					DialogCount: 1,
				}); err != nil {
					return
				}
			}
		}
		if sceneType.Code() != scriptedSpeech.SceneTypeCardSend.Code() {
			// 通过HTTP调用rag服务的RAG查询接口
			var ragQuery *dto.RagQueryRes
			ragQuery, err = SessionToolService.GetRagQuery(ctx, questionContent, accountInfo.DatasetIds, history, headers)
			if err != nil {
				err = fmt.Errorf("调用rag服务的RAG查询接口失败: %w", err)
				return
			}
			content = ragQuery.Answer

			// 保存用户对话上下文
			err = SessionToolService.SaveUserHistory(ctx, userId, []*dto.Message{
				{Role: "user", Content: questionContent},
				{Role: "assistant", Content: content},
			})
			if err != nil {
				err = fmt.Errorf("保存用户对话上下文失败: %w", err)
				return
			}
		}

		err = s.pushDelayMsg(ctx, key, sceneType.Code(), sceneType.Desc(), accountInfo.DatasetIds)
		if err != nil {
			return
		}
	}
	return
}

func (s *sessionToolService) pushDelayMsg(ctx context.Context, key string, sceneTypeCode scriptedSpeech.SceneType, sceneTypeDesc string, datasetIds []int64) (err error) {
	err = g.Redis().SetEX(ctx, key, sceneTypeDesc, gconv.Int64(10*time.Second))
	if err != nil {
		return err
	}
	// 获取追问话术内容
	var msg string
	if len(datasetIds) == 1 {
		scriptedSpeechInfo, err := SessionToolService.GetScriptedSpeechContent(ctx, datasetIds[0], sceneTypeCode)
		if err != nil {
			return fmt.Errorf("获取追问话术内容失败: %w", err)
		}
		if g.IsEmpty(scriptedSpeechInfo) {
			if sceneTypeCode == scriptedSpeech.SceneTypeOpeningRemark.Code() {
				msg = "宝子，刚才给您发的信息您有看到吗？有任何问题都能直接问我，加微信也能更方便沟通～"
			} else if sceneTypeCode == scriptedSpeech.SceneTypeDialog.Code() {
				msg = "看您暂时没回复，是不是还有什么疑问？加微信我详细给您说明～"
			} else if sceneTypeCode == scriptedSpeech.SceneTypeCardSend.Code() {
				msg = "宝子，加上没～要及时加哦，不然卡片容易失效哒✨"
			}
		}
		msg = scriptedSpeechInfo.QuestionContent
	} else {
		msg = "宝子，刚才给您发的信息您有看到吗？有任何问题都能直接问我，加微信也能更方便沟通～"
	}
	var msgMap = map[string]string{
		"key":  key,
		"data": msg,
	}
	err = gmq.GetGmq(public.GmqMsgPluginsName).GmqPublishDelay(ctx, &mq.NatsPubDelayMessage{
		PubDelayMessage: types.PubDelayMessage{
			PubMessage: types.PubMessage{
				Topic: public.AccountFollowupTopic,
				Data:  msgMap,
			},
			DelaySeconds: 60,
		},
	})
	return
}

// GetAccountInfo 获取客服账号信息
func (s *sessionToolService) GetAccountInfo(ctx context.Context, accountCode string) (res *dto.AccountVO, err error) {
	r, err := dao.Account.GetByAccountCode(ctx, &dto.GetByAccountCodeReq{
		AccountCode: accountCode,
	})
	if err != nil {
		return nil, fmt.Errorf("获取客服账号信息失败: %w", err)
	}
	err = gconv.Struct(r, &res)
	return
}

// SetUserInfo 设置用户信息
func (s *sessionToolService) SetUserInfo(ctx context.Context, creator string, tenantId uint64) (headers map[string]string, err error) {
	// 创建完整的用户信息
	userInfo := &beans.User{
		UserName: creator,
		TenantId: tenantId,
	}
	ctx = context.WithValue(ctx, "user", *userInfo)
	// 提取并保存请求头（在连接升级前）
	headers = make(map[string]string)
	// 提取其他headers
	if r := g.RequestFromCtx(ctx); r != nil {
		for k, v := range r.Request.Header {
			if len(v) > 0 {
				headers[k] = v[0]
			}
		}
	}
	// 将完整用户信息序列化为JSON，放到X-User-Info请求头
	userInfoJson, err := gjson.Encode(userInfo)
	if err != nil {
		return nil, fmt.Errorf("用户信息序列化失败: %w", err)
	}
	headers["X-User-Info"] = string(userInfoJson)
	return
}

// GetDatasetInfo 获取数据集信息
func (s *sessionToolService) GetDatasetInfo(ctx context.Context, datasetIds []int64, headers map[string]string) (res *dto.RagListDatasetRes, err error) {
	// 通过HTTP调用rag服务的关键词查询接口
	res = &dto.RagListDatasetRes{}
	if err = http.Get(ctx, "rag/dataset/list", headers, &res, &dto.RagListDatasetReq{
		Ids: datasetIds,
	}); err != nil {
		return nil, fmt.Errorf("获取数据集信息失败: %w", err)
	}
	return
}

// BuildMenuContent 生成菜单话术内容
func (s *sessionToolService) BuildMenuContent(greeting string, options []string, datasetCount int) string {
	var sb strings.Builder
	// 问候语
	if datasetCount > 1 {
		greeting = "您好，很高兴为您服务！请问咨询什么方面问题？"
	} else {
		if greeting == "" {
			greeting = "您好，很高兴为您服务！请问有什么可以帮您？"
		}
	}

	sb.WriteString(greeting)
	sb.WriteByte('\n')
	// 拼接选项 1、xx 2、xx...
	for i, opt := range options {
		sb.WriteString(fmt.Sprintf("%d、%s\n", i+1, opt))
		if i == len(options)-1 {
			sb.WriteString(fmt.Sprintf("%s\n", "💗回复数字就好~"))
		}
	}
	// 固定结尾
	sb.WriteString("🌟也可直接点击下方咨询专业老师~")

	return sb.String()
}

// GetScriptedSpeechContent 获取话术内容
func (s *sessionToolService) GetScriptedSpeechContent(ctx context.Context, datasetId int64, sceneType scriptedSpeech.SceneType) (res *dto.ScriptedSpeechVO, err error) {
	r, err := dao.ScriptedSpeech.GetByDatasetIdAndSceneType(ctx, &dto.ListScriptedSpeechReq{
		DatasetId: datasetId,
		SceneType: sceneType,
	})
	if err != nil {
		return
	}
	err = gconv.Struct(r, &res)
	return
}

// GetRagQuery 获取rag查询结果
func (s *sessionToolService) GetRagQuery(ctx context.Context, questionContent string, datasetIds []int64, history []*dto.Message, headers map[string]string) (res *dto.RagQueryRes, err error) {
	resp := new(dto.RagQueryRes)
	if err = http.Post(ctx, "rag/document/vector/ragQuery", headers, &resp, &dto.RagQueryReq{
		Content:    questionContent,
		DatasetIds: datasetIds,
		History:    history,
		TopK:       5,
	}); err != nil {
		return
	}
	return resp, nil
}

// SaveUserHistory 保存用户对话历史到Redis
func (s *sessionToolService) SaveUserHistory(ctx context.Context, userKey string, newMessages []*dto.Message) (err error) {
	key := fmt.Sprintf(public.AccountDialogKeyUserId, userKey)

	// 1. 先读旧历史
	var oldMessages []*dto.Message
	oldMessages, err = s.GetUserHistory(ctx, key)
	if err != nil {
		return err
	}

	// 2. 合并
	allMessages := append(oldMessages, newMessages...)

	// 3. 限制长度（保留最新 N 轮）
	maxMsgCount := 2 * g.Cfg().MustGet(ctx, "history.contextLimit", 5).Int()
	if len(allMessages) > maxMsgCount {
		allMessages = allMessages[len(allMessages)-maxMsgCount:]
	}

	// 4. 存回Redis
	data, err := json.Marshal(allMessages)
	if err != nil {
		return err
	}
	return g.Redis().SetEX(ctx, key, data, gconv.Int64(15*time.Second))
}

// GetUserHistory 从Redis获取用户历史
func (s *sessionToolService) GetUserHistory(ctx context.Context, key string) ([]*dto.Message, error) {
	data, err := g.Redis().Get(ctx, key)
	if err != nil || data.IsEmpty() {
		return []*dto.Message{}, nil
	}

	var messages []*dto.Message
	if err = json.Unmarshal(data.Bytes(), &messages); err != nil {
		return []*dto.Message{}, err
	}
	return messages, nil
}

// ClearUserHistory 清空历史（可选）
func (s *sessionToolService) ClearUserHistory(ctx context.Context, userKey string) (int64, error) {
	key := fmt.Sprintf(public.AccountDialogKeyUserId, userKey)
	return g.Redis().Del(ctx, key)
}

// getDatasetIdsByKeywords 通过关键词查询数据集ID
func (s *sessionToolService) getDatasetIdsByKeywords(ctx context.Context, content string, headers map[string]string) (res []int64, err error) {
	// 1. 提取关键词
	keywords := s.extractKeywords(content)
	g.Log().Infof(ctx, "提取关键词: %v", keywords)

	// 通过HTTP调用rag服务的关键词查询接口
	respKeyword := &dto.RAGListKeywordRes{}
	if err = http.Get(ctx, "rag/keyword/listKeyword", headers, &respKeyword, &dto.RAGListKeywordReq{
		Words: keywords,
	}); err != nil {
		jaeger.RecordError(ctx, err, "RAG查询关键词失败")
		g.Log().Errorf(ctx, "RAG查询关键词失败: %v", err)
		return
	}
	var datasetIds []int64
	for _, v := range respKeyword.List {
		if !slices.Contains(datasetIds, v.DatasetId) {
			datasetIds = append(datasetIds, v.DatasetId)
		}
	}
	return datasetIds, nil
}

// extractKeywords 提取关键词
func (s *sessionToolService) extractKeywords(text string) []string {
	if text == "" {
		return []string{}
	}

	// 使用gse分词工具提取关键词
	keywords := utils.GseTool.Extract(text, 5)

	words := make([]string, 0, len(keywords))
	for _, kw := range keywords {
		if kw.Word != "" {
			words = append(words, kw.Word)
		}
	}

	// 如果没有提取到关键词，使用分词结果
	if len(words) == 0 {
		words = utils.GseTool.Cut(text)
	}

	return words
}