package dto

import (
	"customer-server/model/entity"

	"gitea.com/red-future/common/beans"
	"github.com/gogf/gf/v2/frame/g"
)

// AddCustomerServiceAccountReq 添加客服账号
type AddCustomerServiceAccountReq struct {
	g.Meta         `path:"/add" method:"post" tags:"客服账号管理" summary:"添加客服账号" dc:"创建新的客服账号"` // 路由: POST /customerserviceaccount/add
	AccountName    string                                                                   `json:"accountName" v:"required" dc:"客服账号名称" example:"cs_xhs_qixue"`
	Platform       string                                                                   `json:"platform" v:"required" dc:"客服平台" example:"小红书"`
	Prompt         *string                                                                  `json:"prompt" dc:"可选：自定义提示词"`
	Greeting       *string                                                                  `json:"greeting" dc:"可选：开场白"`
	SelfIdentity   *string                                                                  `json:"selfIdentity" dc:"可选：AI身份描述"`
	SpeechcraftIds []string                                                                 `json:"speechcraftIds" dc:"绑定的话术ID列表（为空则绑定该租户下所有话术）"`
	TenantId       interface{}                                                              `json:"tenantId" dc:"租户ID（可选，不传则使用session中的租户ID）"`
}

type AddCustomerServiceAccountRes struct {
	Id string `json:"id" dc:"新创建的客服账号ID"`
}

// UpdateCustomerServiceAccountReq 更新客服账号
type UpdateCustomerServiceAccountReq struct {
	g.Meta       `path:"/update" method:"post" tags:"客服账号管理" summary:"更新客服账号" dc:"更新客服账号信息"` // 路由: POST /customerserviceaccount/update
	Id           string                                                                      `json:"id" v:"required" dc:"客服账号ID"`
	AccountName  string                                                                      `json:"accountName" dc:"客服账号名称"`
	Platform     string                                                                      `json:"platform" dc:"客服平台"`
	Prompt       *string                                                                     `json:"prompt" dc:"自定义提示词（可选）"`
	Greeting     *string                                                                     `json:"greeting" dc:"开场白（可选）"`
	SelfIdentity *string                                                                     `json:"selfIdentity" dc:"AI身份描述（可选）"`
}

// ToggleCustomerServiceAccountStatusReq 切换客服账号状态（启用/禁用）
type ToggleCustomerServiceAccountStatusReq struct {
	g.Meta `path:"/toggleStatus" method:"post" tags:"客服账号管理" summary:"切换客服账号状态" dc:"根据当前状态在启用/禁用之间切换客服账号"` // 路由: POST /customerserviceaccount/toggleStatus
	Id     string                                                                                          `json:"id" v:"required" dc:"客服账号ID"`
}

// GetCustomerServiceAccountReq 获取客服账号详情
type GetCustomerServiceAccountReq struct {
	g.Meta `path:"/one" method:"get" tags:"客服账号管理" summary:"获取客服账号详情" dc:"根据ID获取单个客服账号信息"` // 路由: GET /customerserviceaccount/one
	Id     string                                                                          `json:"id" v:"required" dc:"客服账号ID"`
}

// ListCustomerServiceAccountReq 获取客服账号列表
type ListCustomerServiceAccountReq struct {
	g.Meta `path:"/list" method:"get" tags:"客服账号管理" summary:"获取客服账号列表" dc:"分页查询客服账号列表，支持多条件筛选"` // 路由: GET /customerserviceaccount/list
	beans.Page
	AccountName string `json:"accountName" dc:"客服账号名称"`
	IsDisabled  *bool  `json:"isDisabled" dc:"筛选：是否禁用（true-禁用，false-启用）"`
	Platform    string `json:"platform" dc:"筛选：平台"`
}

// RecreateRAGFlowConfigReq 重新创建RAGFlow配置
type RecreateRAGFlowConfigReq struct {
	g.Meta      `path:"/recreateRAGFlow" method:"post" tags:"客服账号管理" summary:"重新创建RAGFlow配置" dc:"为已存在的客服账号重新创建RAGFlow知识库和Chat配置"` // 路由: POST /customerserviceaccount/recreateRAGFlow
	AccountName string                                                                                                            `json:"accountName" v:"required" dc:"客服账号名称" example:"cs_xhs_qixue"`
	Platform    string                                                                                                            `json:"platform" v:"required" dc:"客服平台" example:"xiaohongshu"`
}

// UpdateGreetingReq 更新开场白
type UpdateGreetingReq struct {
	g.Meta      `path:"/updateGreeting" method:"post" tags:"客服账号管理" summary:"更新开场白" dc:"更新客服账号的WebSocket连接开场白"` // 路由: POST /customerserviceaccount/updateGreeting
	AccountName string                                                                                          `json:"accountName" v:"required" dc:"客服账号名称" example:"cs_xhs_qixue"`
	Greeting    string                                                                                          `json:"greeting" v:"required" dc:"开场白内容" example:"亲爱的，欢迎光临！🌸\n如果你有月经不调或气血不足的问题，随时可以问我哦！"`
}

type ListCustomerServiceAccountRes struct {
	List  []*entity.CustomerServiceAccount `json:"list" dc:"客服账号列表"`
	Total int                              `json:"total" dc:"总记录数"`
}

// DeleteCustomerServiceAccountReq 删除客服账号
type DeleteCustomerServiceAccountReq struct {
	g.Meta `path:"/delete" method:"post" tags:"客服账号管理" summary:"删除客服账号" dc:"软删除客服账号，同时删除RAGFlow Chat实例"`
	Id     string `json:"id" v:"required" dc:"客服账号ID"`
}

type DeleteCustomerServiceAccountRes struct {
	Success bool   `json:"success" dc:"是否成功"`
	Message string `json:"message" dc:"提示信息"`
}

// GetAccessibleSpeechcraftsReq 获取客服账号可访问的话术列表
type GetAccessibleSpeechcraftsReq struct {
	g.Meta      `path:"/speechcrafts/:accountName" method:"get" tags:"客服账号管理" summary:"获取可访问话术" dc:"获取客服账号可访问的话术列表（动态权限）"`
	AccountName string `json:"accountName" v:"required" dc:"客服账号名称"`
}

type GetAccessibleSpeechcraftsRes struct {
	Speechcrafts []SpeechcraftItem `json:"speechcrafts" dc:"话术列表"`
	TotalCount   int               `json:"totalCount" dc:"总数"`
	Permission   string            `json:"permission" dc:"权限类型：dynamic=所有话术，specified=指定话术"`
}

type SpeechcraftItem struct {
	Id        string   `json:"id"`
	Tag       string   `json:"tag"`
	Content   string   `json:"content"`
	Direction string   `json:"direction"`
	Platform  string   `json:"platform"`
	Keywords  []string `json:"keywords"`
}