feat: 优化客服会话及延迟消息逻辑

consts/public/msg_key.go

@@ -2,7 +2,11 @@ package public
 
 const GmqMsgPluginsName = "gmq_msg"
 
-const AccountDialogKeyUserId = "account:dialog:%s"
+const (
+	AccountMsgKey             = "account:%s:%s:%s"
+	AccountDialogHistoryKey   = "account:dialog:history:%s"
+	AccountGreetingOptionsKey = "account:greeting:options:%s"
+)
 
 const (
 	AccountFollowupTopic    = "account:followup:stream"   // 请求 Stream 键名（与发消息的key一致）

consts/public/redis_key.go

@@ -1,15 +0,0 @@
-package public
-
-const KnowledgeLockEsKey = "rag:knowledge:lock:knowledgeIdEs-%v"
-const KnowledgeLockSqlKey = "rag:knowledge:lock:knowledgeIdSql-%v"
-const KnowledgeContentHashEsKey = "rag:knowledge:knowledgeId:contentHashEs-%v"
-const KnowledgeContentHashSqlKey = "rag:knowledge:knowledgeId:contentHashSql-%v"
-
-const KnowledgeDocumentChunkTopic = "knowledge:document:chunk:stream" // 请求 Stream 键名（与发消息的key一致）
-
-const (
-	KnowledgeDocumentVectorStatusTopic     = "knowledge:document:vector:status:stream"
-	KnowledgeDocumentVectorStatusConsumer  = "knowledge-document-vector-status-consumer"
-	KnowledgeDocumentVectorStatusBatchSize = 1
-	KnowledgeDocumentVectorStatusAutoAck   = false
-)

consts/public/session_tool.go

@@ -0,0 +1,18 @@
+package public
+
+// 欢迎语
+const (
+	GreetingBegin   = "您好，很高兴为您服务！请问有什么可以帮您？"
+	GreetingBetween = "💗回复数字就好~"
+	GreetingEnd     = "🌟也可直接点击下方咨询专业老师~"
+)
+
+// 追问
+const (
+	SceneOpeningRemark = "宝子，刚才给您发的信息您有看到吗？有任何问题都能直接问我，加微信也能更方便沟通～"
+	SceneDialog        = "看您暂时没回复，是不是还有什么疑问？加微信我详细给您说明～"
+	SceneCardSend      = "宝子，加上没～要及时加哦，不然卡片容易失效哒✨"
+)
+
+// 对话超时时间
+const DialogTimeout = 10